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Continuity and quality of services

Partners in the digital experience of thousands of users

Digital technology is becoming an increasingly important part of all aspects of our organisation and that of the City of Brussels. This phenomenon continues to strengthen and accelerate, bringing with it its share of benefits and challenges.

Although our teams are actively involved in implementing the City's digital transformation, they are also constantly working to put in place solutions that allow the continuity of existing services, while maintaining an optimal level of security and quality. In this way, we address the expectations and needs of i-CITY's employees, those of the City, its services, schools and non-profit organisations, and those of the citizens, i.e. thousands of people.

More than just providing digital services, we do everything possible to satisfy them throughout their digital journey; to be partners in their user experience via the 4 essential components of quality IT support: